Contact support
Email support@chamaclub.com. Include the phone number registered to your account, the name of the chama involved and a short description of the problem. You may mask financial references in screenshots unless we ask for a specific reference.
Common questions
I cannot find my M-Pesa confirmation
On Android, SMS reading is optional. You can deny the permission and paste your M-Pesa confirmation into the contribution or repayment form instead.
My contribution is still pending
A contribution may remain pending until its M-Pesa confirmation is matched and the chama's authorized officer confirms it. Contact your chama treasurer first if the payment belongs to a group record.
I cannot open the app lock
The app lock uses the fingerprint, PIN, pattern or password set on your device. ChamaClub does not hold or reset that device credential.
I want to leave or delete my account
Leaving a chama and deleting your ChamaClub account are different actions. For account deletion, follow the steps on the Delete account page.
Privacy questions
Our Privacy policy explains the account, group, financial, join application and device information used by ChamaClub. Privacy and account deletion questions can also be sent to the support address above.