How to request deletion
- Email our support team. Send your request to support@chamaclub.com with the subject “ChamaClub account deletion request”.
- Identify the account. Include your name and the phone number registered to ChamaClub. Do not send an OTP code, password, full national ID number or ID photo.
- Complete verification. We may ask you to confirm control of the account before deletion. This prevents another person from deleting your account without permission.
- Receive confirmation. We will tell you when the request has been completed or explain which records must be retained and why.
What is deleted
After verification, we delete the Firebase Authentication account, profile information and account-linked personal data that is no longer needed. This can include pending join application details and uploaded ID photos where they do not need to be retained.
Deletion ends your access to ChamaClub. It does not undo decisions, payments or group activity that took place before the request.
Records that may be retained
Transaction and audit records may be retained where required for legal obligations, fraud prevention, dispute resolution or financial accountability. This can include contribution, loan, repayment, approval and governance history needed to preserve an accurate chama ledger.
Where possible, retained records are detached from your active account or limited to the information needed for the retention purpose. They are not kept to provide continued app access after deletion.
Need help first?
If you want to leave one chama, correct your profile or solve an access problem without deleting the whole account, email support@chamaclub.com or visit Support.